Regina Health Center in Top 1% in Ohio for Nursing Home and Residential Care Family Satisfaction


RICHFIELD, OHIO – THURSDAY, MAY 4, 2017 – Regina Health Center scored in the top 1 percent of all Ohio nursing homes in the recently released Ohio Department of Aging (ODA) family satisfaction survey. With a score of 93.2 out of 100, Regina Health Center placed fifth statewide among 541 nursing homes for which data were available. Regina Health Center, located in Richfield, was the highest scoring nursing home in Northeast Ohio in this survey.

Furthermore, Regina Health Center, which also offers assisted living, achieved similar scores in the counterpart survey for residential care facilities. Regina Health Center was in the top 1% in the ODA family satisfaction survey for assisted living. With a score of 95.4 out of 100, RHC placed fifth among 451 assisted living facilities for which data were available. 

ODA’s biannual family satisfaction surveys are conducted by an independent research group. The surveys ask family members and friends of nursing home and assisted living residents about their perception of the facilities’ activities, administration, meals and dining, direct care, nursing and other factors that affect their family members’ lives. 

“One of the most telling questions is whether you would recommend the facility to family and friends. Every respondent for Regina Health Center said ‘yes.’ One hundred percent,” said Mark Yantek, LNHA, executive director of Regina Health Center. “We couldn’t be more proud.”

Regina Health Center also has the highest Five-Star Quality Rating from the Centers for Medicare & Medicaid (CMS). The CMS quality rating system gives each nursing home a rating of between 1 and 5 stars.  Nursing homes with 5 stars are considered to have much above average quality. The overall 5-star rating includes three sources of information: health inspections, staffing, quality measures. 

“Only a small percent of all nursing homes and assisted living facilities in Ohio achieve what Regina Health Center does in service to their residents and the community,” said Sister Judith Ann Karam, CSA, congregational leader of the Sisters of Charity of St. Augustine, which founded Regina Health Center in 1993. “Recognitions like these are a moment to lift up our excellent staff and ongoing commitment to quality and compassionate care.”

About Regina Health Center

Regina Health Center is a Medicare/Medicaid certified nursing facility with 101-licensed nursing beds, a special dementia care unit, 54 assisted living units, respite care services, and short-term inpatient and outpatient rehabilitation. Located in Richfield, Ohio, Regina Health Center provides compassionate and holistic health care services in a unique setting for people seeking a faith-based environment. Residents include members of religious communities, clergy from the Dioceses of Cleveland and Youngstown, and lay people.

Regina Health Center is a ministry of the Sisters of Charity Health System, which includes two Catholic hospitals, two skilled nursing and assisted living facilities, three grantmaking foundations, and six outreach organizations in Ohio and South Carolina.

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